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Instructors: Prof. Dr. Tilo Böhmann
Event type:
Lecture
Displayed in timetable as:
SLM - VL
Hours per week:
4
Language of instruction:
English
Min. | Max. participants:
- | 60
Comments/contents:
Information technology (IT) is gradually engineered and managed as a service.
The course allows students to understand the design and management of digital service systems through the lens of IT service management as well as customer-centric and data-driven agile approaches to service design and management. Through case studies, students learn how to apply their knowledge specific challenges of service lifecyle management.
(English language)
Learning objectives:
Students learn and deepen the theoretical and methodological knowledge to plan, design, operate, and improve digital services and IT as a service.
Students acquire systemic knowledge on service systems, informed by common practice reference models for IT service management as well as customer-centric and data-driven approaches.
The students are able to critically reflect their methodological prerequisites and the underlying paradigms as well as to present and discuss complex situations of services, service systems and service management in case studies using the theoretical concepts taught. The students are thus able to make informed decisions regarding service engineering and service management.
Didactic concept:
• Lectures
• Exercises
• Case Studies
Additional examination information:
Oral exam, English
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